Outsourcing is a hot flavour among tech investors by Notme dfsfs

Business Process Outsourcing (BPO) is still at start for Africa, but the contact centre market from South Africa is being very strong now. In Kenya it is expected that 30.000 people to have jobs from the BPO sector. The Kenyan Government is now converting the Kenya College of Communications Technology to a specialised BPO centre to educate the young people from there and to boost them up in to the industry.The government expects that major changes will happen in the economy with the help of the outsourcing industry, they are hopping to rake in over $200 million by 2013.The supremacy of BPO is held by India, and other countries from Africa such as Nigeria, Ghana, Egypt and South Africa are considered to be rivals for Kenya's outsourcing industry.Manager of Cascade Global, Peres Were, a local firm specialised in setting up BPO business firms, said that the interest for this sector is growing rapidly."The company is only three years old and has already set up 10 BPO firms. We are currently expanding into Uganda. We are also providing consultancy services to a number of European companies that want to set up call centres in Kenya,"But the biggest problem for a firm to face in Kenya is high bandwidth cost and reliability. Ken-Tech Data, a ten month old BPO firm operating in the CBD, says it spends Sh24,000 a month on a slow and unreliable connection.The government is trying to bandwidth subsidy to the sector for accessing cheap internet.

related story: http://www.bdafrica.com/index.php?option=com_content&task=view&id=2175&Itemid=5810

by Notme dfsfs for SigEx Ventures (http://sigexventures.com)

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Edited by Zuzana Tylkova